Refund Policy for Flixel Media

At Flixel Media, we are committed to providing high-quality video editing and post-production services. Our goal is to ensure client satisfaction while maintaining clear and transparent communication. Below is our detailed refund policy to address any concerns regarding payments and refunds.

Eligibility for Refunds

Refunds are available under specific circumstances outlined below:

1. Non-Delivery of Service: If the agreed-upon services are not delivered within the stipulated time frame and no prior communication has been made regarding delays.

2. Unsatisfactory Initial Delivery: If the initial draft of the project does not meet agreed-upon standards, a partial refund may be considered.

3. Technical Issues: If technical errors on our end prevent the delivery of the final product.

4. Duplicate Payments: If a client is charged multiple times for the same service, the duplicate amount will be refunded.

Non-Refundable Cases

The following situations are not eligible for refunds:

1. Change of Mind: Refunds are not provided for changes in client preference after the project has begun.

2. Completed Work: Once the final product is delivered and approved by the client, refunds are not applicable.

3. Unclear Requirements: If the client fails to provide clear instructions or required materials, resulting in delays or dissatisfaction with the final product.

4. Third-Party Services: Costs incurred for third-party resources such as stock footage, licensed music, or other assets are non-refundable.

Partial Refunds

Partial refunds may be considered in the following scenarios:

1. Project Cancellation: If the client decides to cancel the project midway, refunds will be issued for the uncompleted portion of the work. A deduction will be made for the work already completed.

2. Minor Dissatisfaction: If the client is partially dissatisfied with the final product, we may offer a partial refund after deducting the cost of revisions and work completed.

Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email us at support@flixelmedia.com with your order details and a description of the issue.

2. Provide Evidence: Attach relevant files, screenshots, or any proof supporting your refund request.

3. Review Period: Allow 7-10 business days for us to review your request.

4. Decision Notification: You will be informed via email about the status of your refund request.

5. Refund Issuance: If approved, the refund will be processed through the original payment method within 5-7 business days.

Revision Policy

To minimize refund requests, we encourage clients to take advantage of our revision policy:

1. Number of Revisions: Each project includes [X] free revisions (as per the agreed contract). Additional revisions may incur extra charges.
2. Timely Feedback: Clients must provide feedback within the stipulated timeframe to ensure smooth processing.
3. Scope of Revisions: Revisions are limited to the initial project scope. Any changes outside the agreed scope will be considered new requests and billed separately.

Force Majeure

Refunds are not applicable for delays or non-delivery caused by unforeseen events such as natural disasters, pandemics, or other circumstances beyond our control.

Dispute Resolution

If a client is unsatisfied with the outcome of their refund request, they may:

• Request Mediation: We are open to mediation to resolve disputes amicably.

• Third-Party Arbitration: Engage a neutral third party to arbitrate the issue, if necessary.

Policy Amendments

Flixel Media reserves the right to amend this refund policy at any time without prior notice. Clients are encouraged to review the policy periodically for updates.